Booking Policy 

Welcome! Thank you for choosing Solana Naturopathy. To provide the best service and accommodate the needs of all our clients, we have established the following booking policy:

Appointment Booking

Booking Methods: Appointments can be booked through our online booking system or by contacting us directly at hello@solananaturopathy.com.au

Booking Confirmation: All appointments are considered tentative until confirmed by Solana Naturopathy.

New Client Information

New Client Forms: New clients are required to complete and submit the ‘New Client Intake’ form a minimum of 24 hours prior to first appointment.

Health History: Providing accurate health history information is essential for effective naturopathic care. Please ensure all information is up-to-date and accurate. Please submit any recent pathology or investigations to hello@solananaturopathy.com.au

Arrival Time

Arrival: Please arrive at least 5 minutes prior to your scheduled appointment time to ensure your appointment starts on time.

Late Arrivals

Late Arrival: If you arrive late for your appointment, we will make every effort to accommodate your full appointment time within reason and if it does not affect any other appointments. However, in some cases, your session may need to be shortened to avoid delays for subsequent clients.

Recurring late arrival: If you arrive late for your appointment on a number of occasions, your appointment will be rescheduled to a time more suitable for you. It is important to arrive on time to ensure you receive the highest standard of care.

Rescheduling Appointments

Rescheduling: If you need to reschedule your appointment, please provide at least 48 hours' notice. As much time as possible is appreciated to be able to offer the appointment time to someone else.

Rescheduling Fee: Appointments rescheduled with less than 24 hours' notice may be subject to a rescheduling fee.

 Payment for Services

Payment: All payments on this website are processed securely through Stripe. We do not have access to your account details. You can read more about Stripe’s security policy here.

For online bookings of initial consultations, a 50% deposit is required. This deposit is fully refundable unless you cancel within 24 hours of your appointment. The remaining 50%, as well as follow-up consultation fees, will be invoiced after your consultation. Payment is due within 24 hours of receiving the invoice.

Accepted Payment Methods: We accept:

§  Credit cards (through stripe)

§  Debit cards (through stripe)

§  Bank Deposit

Cancellation Policy

Cancellation Notice: Refer to our detailed Cancellation Policy for information on providing notice for cancellations and associated fees.

Changes to this Policy

Policy Updates: We reserve the right to update this booking policy. Any changes will be effective immediately and communicated to clients and available on our website www.solananaturopathy.com.au

Contact Us

Questions: If you have any questions or concerns regarding our booking policy, please contact us at hello@solananaturopathy.com.au

Cancellation Policy

 At Solana Naturopathy, we understand that unforeseen circumstances may require you to cancel or reschedule your appointment. We appreciate your cooperation in adhering to the following cancellation policy:

Cancellation and Rescheduling

Cancellation Notice: Please be aware we have a cancellation policy due to the preparation undertaken prior to our consultation. We ask kindly that you give at least 24 hours cancellation notice.

Late Rescheduling: Appointments rescheduled with less than 24 hours' notice may be subject to a rescheduling fee.

Late Cancellation: Cancellations made with less than 24 hours' notice will be subject to a cancellation fee. Appointments cancelled less than 24 hours prior to consultation will result in a 50% fee of the consultation total, and no-shows will incur a 100% fee.

 Cancellation Fees

First Late Cancellation: The first late cancellation within a calendar year will be subject to a 30% cancellation fee.

Subsequent Late Cancellations: Any additional late cancellations within the same calendar year will be subject to a 50% cancellation fee.

No-Show Policy

Failure to Attend: If you do not attend your scheduled appointment and do not provide advance notice, you may be subject to a no-show fee equivalent to the full appointment cost.

How to Cancel or Reschedule

Contact Information: To cancel or reschedule an appointment, please contact us as soon as possible at hello@solananaturopathy.com.au

 Exceptions

Emergency Situations: We understand that emergencies may arise, and exceptions to this policy may be made on a case-by-case basis.

 Payment of Fees

Payment Obligation: Cancellation fees and no-show fees must be paid within 48 hours of the missed appointment. 

Rebooking

Rebooking: To reschedule a cancelled appointment, a new appointment must be booked, and any applicable cancellation fees paid.

Changes to this Cancellation Policy

Policy Updates: We reserve the right to update this cancellation policy. Any changes will be effective immediately and communicated to clients and available on our website www.solananaturopathy.com.au

Contact Us

Questions: If you have any questions or concerns regarding our cancellation policy, please contact us at hello@solananaturopathy.com.au

Last Updated: 1/08/2024